IVR Service Provider
IVR VOICE CALL
Handling lot’s of client through different different numbers, so hard, try IVR solution with dedicated support number for all employees and add multiple department at the moment.
Ampala Automation
Now Customer support in professional way.
Handling lot’s of client through different different numbers, so hard, try IVR solution with dedicated support number for all employees and add multiple department at the moment.
Muli Language
Auto Assign Calls
Press 1 Press 2
API Connection
Ampala offers Inbox delivery of Mails.
Support for Visual IVR
Guides users with on-screen options on smartphones, reducing menu navigation time.
Call Routing and Managemen
Automatic Call Distribution (ACD), Skill-based Routing, Priority Routing
Self-Service Options
Balance Inquiries, Service Activation/Deactivation, Order Tracking
Customizable Menus
Multi-level Menus, Dynamic Menus
Speech Recognition
Natural Language Processing (NLP), Multi-language Support, Voice Biometrics
DTMF
Allows users to interact using their phone keypad.
Personalization
Caller ID Integration, CRM Integration, Proactive Notifications
Recording and Analytics
Call Recording, Reporting & Analytics
Queue Management
Estimated Wait Time Announcements, Call-back Options
Multichannel Integration
SMS/Email Follow-ups, Omnichannel Support
Security and Compliance
PCI Compliance, Authentication Tools
Scalability
Handles high call volumes during peak periods or special campaigns without compromising performance
Customization and Branding
Custom Greetings, Holiday Mode
Integration Capabilities
ERP/CRM Integration, AI and Chatbot Integration
Cloud-Based Features
Remote Access, Global Reach