Ampala provides you with features like adding team members to WhatsApp API account and providing role based access permissions for them. These features allow businesses to control what each team member can access like chats, contacts, reports, etc. With role-specific permissions, businesses can assign roles such as admin, support agent, or viewer, each with distinct access rights, to tailor team involvement according to their responsibilities.
Shared team inbox features helps businesses to manage chats with the help of multiple team members, with this centralizes all incoming inquiries, enabling team to view, assign and respond to message, Reach multiple customers at once with campaigns. With ampala Businesses can track campaign outcomes and on that basis, perform important actions.